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Cancellation Policy 

Cancellation Policy

  • Cancellation within 48 Hours: Guests are entitled to a full refund if they decide to cancel their reservation within 48 hours of making the booking.

  • Cancellation after 48 Hours: For cancellations made after the initial 48-hour window, a 50% deposit will be retained by the property as a cancellation fee.

  • No Shows: In the event of a no-show, where the guest fails to arrive without prior notice, the full booking amount will be charged.

  •  Changes or Amendments: Any requests for changes or amendments to the reservation must be submitted to the management at least 21 days before the scheduled arrival date. All such changes or amendments are subject to the discretion of the management.

Terms Of Stay

The following terms and conditions will apply to all bookings. We ask that you take a moment to read them prior to making a booking. Please pay attention to our deposit and cancellation policies as well as the other terms and conditions marked in bold in this document. In these terms and conditions, which apply to all bookings, the following words shall mean:

  • “Agreement” means your booking confirmation read together with these Terms & Conditions;

  • “Guest” means the person who will be accommodated at the Hotel;

  • “Hotel” means the Copper and Blossom Hotel;
** “Terms & Conditions” means the terms and conditions of stay contained herein.

 

 

BOOKING PROCEDURE

  • Bookings must be made in advance. Quotations for accommodation will be based on availability as at the date and time of quoting.

  • Guests will receive a booking confirmation in the form of a 'Pre Check-in' link, this must be completed, once the booking has been secured via payment of a deposit or presentation of a billing voucher


 

CHARGES, DEPOSIT AND PAYMENT

  • Prices quoted by Copper and Blossom Hotel are expressed inclusive of VAT. Price lists for additional items, such as packages and extras, are available on request.

  • All other charges incurred during a Guest’s stay may either be settled immediately or by debiting the card used to make the reservation initially, in which event such account shall be settled in full on departure upon presentation of an invoice.

  • Bookings must be secured by payment of 50% percentage of the accommodation costs. Payment may be made via electronic funds transfer (into the bank account shown on the proforma invoice) payment link or credit card. We accept American Express, MasterCard and Visa.

  • Should a person fail to pay such deposit or present a billing voucher by the due date, the Hotel may treat the booking as having been cancelled without further notice.

 

 

CANCELLATIONS AND NON-ARRIVALS

  • Cancellations to any bookings must be made in writing via hello@copperandblossom.com. The Guest shall be liable for and pay to Copper and Blossom Hotel a cancellation fee, the amount as described by the Copper and Blossom Hotel at the time of booking confirmation.

 

CHANGES TO BOOKINGS

  • Changes to any bookings must be made in writing.

  • No amendments are guaranteed until written confirmation is provided by Copper and Blossom Hotel.

  • Rate variations may apply, depending on the nature of the change.

 

 

CHECK IN & CHECK OUT POLICIES

Standard Check In Time: 15:00 Hrs

Standard Check Out Time: 10:00 Hrs

  • Requests for early check-in & late check-out will be handled based on hotel availability at the time of check-in (an additional fee is payable for guaranteed late check-out).

  • Should you need to confirm an earlier arrival than the hotel’s standard check-in time or a departure later than noon, please contact us in advance. If you plan to arrive earlier than the hotel’s check-in time and want to guarantee that you would be able to check
into your room upon arrival, we would advise you to reserve the night prior to the date of arrival.

  • Exceeding check-out times without notifying the front desk in advance can result in extra charges, including, but not limited to, late check-out fees and/or an extra night’s charges being applied to your bill.

 

DAMAGE TO OR REMOVAL OF PROPERTY

  • Guests will be responsible for any damage caused to the room or any furnishings, fittings band equipment therein by any act or omission of the Guest, his/her invitees, subcontractors or guests. Should this damage come to light after the guest has departed, Copper and Blossom Hotel reserves the right to make a charge to the Guest’s credit or debit card.

  • The Copper and Blossom Hotel reserves the right to charge Guests the cost of replacing any items that are
removed from the Hotel by them without consent. The charge will be the full replacement amount of the missing item.

  • The Copper and Blossom Hotel reserves the right to take action against any guest found to have tampered/interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the Hotel due to their actions and additionally may be asked to leave the Hotel.

  • Should the fact that fire fighting or detection equipment had been tampered with coming to light after the guests have departed Copper and Blossom Hotel reserves the right to make a charge to the Guest’s credit or debit card?

 

 

LOST PROPERTY

  • If the Hotel staff find any personal effects, goods left behind by a Guest or any other lost property, Copper and Blossom Hotel will retain such items and if an item is not reclaimed with the 2 months of the Guest’s departure it will be disposed of by the Hotel at its discretion.

 

BEHAVIOUR

  • Copper and Blossom Hotel reserves the right to judge acceptable levels of noise or behaviour of the Guest or invitees of the Guest who must take all steps necessary for corrective action as requested by the Hotel. In the event of failure to comply with management’s request, the Hotel may terminate a booking or function immediately without being liable for any refund or compensation.

 

NO DISCRIMINATION

  • It is the policy of the Hotel not to discriminate on the grounds of race, color, nationality, s e x, marital status, age, ethnic origin or disability and as a responsible host, we believe that we have a duty to our guests to protect them from inappropriate behaviour. The Guest, his/her employees, guests and sub-contractors engaged by or on behalf of the Guest are expected to adhere to this policy and the Hotel may, without incurring any liability to the Guest, immediately remove from the Hotel any person(s) offending against this policy.

  • Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the Hotel reserves the right, after any allegations have been investigated, to take action against the Guest.

 

 

OCCUPANCY POLICY

Extra-guests are charged at a rate of £120.00 per guest, per night.

 

DISABILITY POLICY

Not suitable for people with physical disabilities.

 

AVAILABILITY AND USE OF FACILITIES AND OUTSIDE SERVICES

  • Copper and Blossom Hotel will do its best to ensure that all facilities listed at the Hotel will be available during your stay. However, we cannot guarantee that they will be available as maintenance and other work may be necessary from time to time.

  • Prior consent of the Hotel must be received for any entertainment, beauty or other services contracted by the Guest outside of the Hotel. The Hotel may refuse or grant its consent at its absolute discretion without being liable to the Guest for such decision.

  • The Guest, if engaging the services of persons outside the employ of the Hotel, shall indemnify the Hotel against any loss of or damage to property or death or illness of or injury to any person(s) and against all claims, demands, proceedings and damages arising as a result thereto.

  • The Hotel may in its absolute discretion refuse access to any third party service provider in appropriate circumstances.

 

 

PETS POLICY

  • Pets are not allowed in the property.
     

 

NO SMOKING POLICY

  • Smoking is strictly prohibited in all rooms and suites or public areas of the hotel including corridors, lounge, lobby and the entrance area.


 

GUARANTEE POLICY

A valid credit card guarantee, deposit or pre-payment is required at the time of booking. MasterCard, Visa, American Express and China Union Pay credit cards are accepted as a guarantee.

 

LIABILITY

  • All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this

  • Agreement.

  • The Hotel shall have no liability to the Guest and/or the Guest’s invitees, visitors, employees, sub-contractors or invitees for any special, indirect, consequential loss or damage. Copper and Blossom Hotel total liability shall, wherever permitted by law, be limited to the value of this Agreement.

  • The Guest shall indemnify the Hotel against any/all liability and any claims, proceedings or damages resulting or arising from or by the booking, function, the Guest, his/her invitees, visitors or any service provider engaged by the Guest.

  • Guests are encouraged to lock their motor vehicles and rooms at all times unattended. Hotel does not accept responsibility whatsoever for damage to, or theft from or theft of, motor vehicles parked on the surrounding premises or from rooms in the Hotel. The Guest is advised to have and is responsible for insurance to cover loss of baggage, personal effects and money.

  • The Guest shall be responsible for any damage caused to the rooms, furnishings, utensils and equipment therein caused by or attributable to any act, omission, default or neglect of the Guest, his/her invitees, visitors or service providers engaged by the Hotel and will pay to the Hotel on demand the amount required to make good or remedy any such damage. For the purpose of this clause, acts or omissions of the guests, invitees, employees and/or subcontractors shall be deemed acts of the Guest.

 

FORCE MAJEURE

Copper and Blossom Hotel shall not be in breach of this Agreement if it does not provide the services under this Agreement, and it shall be entitled to cancel a booking if it is no longer able to provide the accommodation, due to one or more of the following circumstances:

  • Any part of the Hotel is closed due to fire, alteration or redecoration by order of any public authority or any reason beyond the Hotel’s control;

  • There is a failure to supply the Hotel with gas, electricity or water outside of the Hotel’s
control;

  • The Hotel is unable to fulfil the booking as a result of industrial action by its staff or one
of its suppliers;

  • Fire, lightning, explosion, riot or civil commotion, malicious damage, storm, tempest, flood, burst pipes, earthquakes, or impact resulting in the Hotel is unable to provide the booked facilities;

  • The Hotel or any part thereof is designated for alternate use.

  • If anyone of the events above occurs Copper and Blossom Hotel will do its best to avoid any inconvenience.

 

CANCELLATION BY HOTEL

  • The Hotel shall be entitled to cancel any booking immediately if a Guest is in arrears with payment to the Hotel, or if a Guest becomes insolvent or has an administrator appointed over his/her affairs, or if Guest breaches any of the other of these Terms and Conditions.

  • The Hotel shall be entitled to cancel any booking immediately if a Guest has exceeded the permitted number for guests allowed within the suite. Alternatively the Hotel may choose to charge a fee of £150.00 per person over the capacity.

  • If the Hotel cancels the booking for reasons other than as set out in these Terms and Conditions, then it will use its reasonable endeavours to provide alternative facilities to the Guest at another hotel similar or comparable standard subject to such facilities being available.

 

GENERAL

  • Copper and Blossom Hotel reserves the right to deduct any sums owed to it by the Guest and the exercise of such right shall be without prejudice to any other rights which the Hotel may have in terms of this Agreement or in law.

  • The Agreement will be construed in accordance with Greek law and the Guest agrees to submit to the non-exclusive jurisdiction of the Greek courts.

  • Any notice or invoice hereunder shall be duly served on either party if delivered to their last known address.

  • No variation of this Agreement shall be valid unless it is in writing and signed by, or on behalf of, each of the parties.

  • Failure to exercise, or any delay in exercising, any right or remedy provided under this Agreement by law to Copper and Blossom Hotel shall not constitute a waiver of that (or any other) right or remedy, nor shall it precluded or restrict any further exercise of that (or any other) right or remedy.

  • In the event that a Guest has a complaint during his/her stay at the Hotel, he/she must bring it to the attention of Hotel management as soon as possible to allow the Hotel the opportunity to address the issue during your stay.

SECURITY DEPOSIT

 

All bookings require a security deposit authorisation 5 day's prior to your arrival. It's important to note that this payment is not an actual charge; instead, it will be temporarily placed in a pending status via our connected Check-in system and released three days after your departure, pending no damage to the property. This measure helps ensure the safety and security of our properties for all guests.

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